Rollie Mortuary
401 Nizhoni Blvd.
Gallup, NM 87301
Phone: 505.863.4452
Fax: 505.722.0085
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FAQ's
Rollie Understands!
We understand that death arrangements can be hard to understand. Below you will find a list of questions we are frequently asked along with the answers to help you in this difficult time.
General Questions
We are available Monday – Friday from 8:00 a.m. til 5:00 p.m.
We are closed on some holidays including New Year’s Day, Memorial Day, 4th of July, Thanksgiving, and Christmas.
If you have any questions about our availability please contact us. We do have staff on hand to assist you 24 hours a day - 365 days a year.
Your appointment will usually last about 30-60 minutes depending on the type of services you are planning.
Our top priority is to make sure that you have all of your questions answered and you have the process explained to you before you leave.
We understand your time is precious and getting back home to spend time with family and friends is important.
Generally, you will already know most of the information needed for the death certificate. You’ll be asked the deceased social security number, residential address, parent’s names (including mother’s maiden name) and education and marital status.
If you are planning on having your loved one’s remains placed at a National Cemetery, or if they passed away at the VA Medical Center, we will need a copy of their DD-214 (discharge paperwork) if it is available.
It’s a good idea to write down any questions you may have. It can feel like there is a lot to try to remember and you may feel overwhelmed, so having notes to look back on will help later.
Please don’t hesitate to call us if you have any questions.
If you are planning on having your loved one’s remains placed at a National Cemetery, or if they passed away at the VA Medical Center, we will need a copy of their DD-214 (discharge paperwork) if it is available.
It’s a good idea to write down any questions you may have. It can feel like there is a lot to try to remember and you may feel overwhelmed, so having notes to look back on will help later.
Please don’t hesitate to call us if you have any questions.
Yes. We can send you paperwork through fax or email.
Some families prefer to fill it out together in the comfort of their own home.
You can fax, or scan and email the forms back to us.
Our fax number is 505-722-0085 or call us for our email address.
Burial Questions
When you purchase a grave you are in fact purchasing the right to designate who may be interred in the space, rather than purchasing the grave itself, which remains the property and responsibility of the cemetery.
You also have a right to place a memorial where permitted.
Yes. You may use your own casket, but please be aware that it will not change the burial package price.
We request that when you deliver the casket to the funeral home you remove all shipping materials yourself to insure that the casket color is correct and that it has arrived without any damage during shipment.
We want to make sure you are completely satisfied with your selection before your service.
There are a few things that need to happen before we can proceed with burial. We need to make sure we have a transit permit issued and the balance needs to be paid in full. The transit permit is issued by the Office of Vital Records and then printed here at the funeral home.
It's usually best to schedule about five business days in advance for services to take place.
Cremation Questions
Once a cremation permit has been obtained and the balance has been paid, your loved one will be ready to go to our crematory.
We will typically have cremated remains in about two business days. The whole process generally takes between seven and fourteen days.
Please let our arranger know if you are having a Memorial Service - or if you need to have remains by a specific date / time. Although we can't make any guarantees we will do everything we can to try and accommodate you.
Yes, you can bring in your own container. We will transfer the cremated remains for you at no charge.
The cremated remains come back in a black plastic temporary urn. This urn can be placed in the ground for burial, used when traveling with cremated remains or displayed to remember your loved one as well.
Death Certificate Questions
Yes and No. You will receive one free copy for Social Security and it will be marked "For Government Use Only". That means that if the Social Security Administration requests a copy - this is the one that you will provide to them. Any other additional copies will have a nominal fee.
It really depends on your specific situation. Places that will require a certified copy will include Insurance, Retirement, 401K, IRA, stocks, etc. It is also possible that banks, the DMV, and utility companies will want to see a certified copy and they may make a photocopy for their records and then return the original to you.
It is always best to call that particular company directly if you have any questions.
You can always call and order more if you need to so.
Please don't feel like you need to order a lot at first. Feel free to ask Rollie Mortuary for advice.
Certified copies of the death certificate are issued by the McKinley County Office of Vital Records and then sent to us. We typically have them ready for you in about 2-3 weeks.
Yes. We will call you as soon as they are available and you will pick them up from our office. Death certificates can be mailed to one address for a nominal fee.
Yes. You can get certified copies directly from the Office of Vital Records. You can order copies from the County office for up to a year after the date of death. The State Office can provide them at any time. Make sure to bring a state issued ID and paperwork showing relationship to the deceased (ie; marriage license, birth certificate, POA paperwork, etc.)
RESOURCES
New Mexico Department of Health
1190 S. St. Francis Drive
Santa Fe, NM 87505
(866) 534-0051
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